Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are new to online casinos or just new to this operator, following these steps ensures a smooth cashout process.
What You Need First
- A verified email address and phone number linked to your account.
- Proof of identity: a clear photo of your passport, driver’s license, or national ID card.
- Proof of address: a utility bill or bank statement dated within the last three months.
- A payment method that matches your deposit method (same e-wallet or card is best).
- Minimum withdrawal amount: typically around €20, but check the cashier.
- No active bonus with wagering requirements (or you must forfeit the bonus first).
Account Setup
- Navigate to the registration page and fill in your personal details — name, date of birth, address.
- Choose a strong password and enable two-factor authentication (2FA) via email or authenticator app.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process: upload your ID and proof of address under the ‘My Account’ or ‘Verification’ tab.
- Wait for approval — usually within 24 hours, but can take up to 48 hours during peak times.
How Wagering Works
Bonuses come with wagering requirements that must be met before you can withdraw bonus-related winnings. For example, a 100% deposit bonus up to €100 with a 35x wagering requirement means you must wager €100 × 35 = €3,500 in total. If the bonus amount is €100 and your deposit is €100, your total playable balance starts at €200. The formula is: (deposit + bonus) × wagering multiplier = total wagering. So: (€100 + €100) × 35 = €7,000. Note: only certain game types contribute. Slots usually contribute 100%, table games often contribute 10–20%, and live dealer games may contribute 0%. Use the bonus calculator in the cashier to track progress.
Security
The casino employs SSL encryption (256-bit) to protect data during transmission. All transactions are processed through secure payment gateways. For extra safety, always use 2FA and never share your login credentials. Withdrawals are only processed to verified accounts to prevent fraud.
Money In, Money Out
Deposits are instant via Visa, Mastercard, Skrill, Neteller, and bank transfers. For withdrawals, processing times vary: e-wallets take 0–24 hours, credit/debit cards 2–5 business days, and bank transfers 3–7 business days. The casino does not charge fees, but your payment provider may. To request a withdrawal, go to the cashier, select your preferred method, enter the amount (minimum €20, maximum varies by method), and confirm. For deposits, head over to Spinboss and log in to your account.
Common Problems & Fixes
1. Withdrawal pending for days – Check if you have an active bonus or pending wagering. Contact support if it exceeds 48 hours.
2. KYC documents rejected – Ensure all four corners of the document are visible, the file is under 5 MB, and the issue date is recent.
3. Payment method not showing – You may need to deposit first using that method, or the method is not available in your country.
4. Bonus not credited – Check the bonus code entered during deposit. If correct, contact live chat.
5. Account locked – Usually due to multiple login attempts. Reset your password and enable 2FA again.
6. Maximum withdrawal limit reached – For large wins, withdrawals are capped per week. Plan accordingly by splitting the amount.
Worth Knowing
For the best return-to-player (RTP), stick to video slots from NetEnt, Microgaming, and Play’n GO, which often feature RTPs above 96%. Classic slots and progressive jackpots tend to have lower RTPs (around 92–94%). Avoid keno and scratch cards if you aim for better long-term value, as their RTPs can be below 90%. Check the info tab of each game before playing.
Players Ask
Can I withdraw my deposit bonus immediately?
No, you must meet the wagering requirements first. Otherwise, the bonus and any associated winnings will be removed when you cash out.
How long does the first withdrawal take?
After KYC approval, e-wallets process within 24 hours, while cards and bank transfers take 2–7 business days.
Are there any withdrawal fees?
The casino does not charge fees, but some payment providers may apply a small transaction fee. Check your provider’s terms.
What is the minimum withdrawal amount?
Typically €20 or equivalent in your currency. Some methods may have higher minimums.
Can I cancel a withdrawal request?
Yes, if the request is still pending. Go to the cashier and cancel it, then the funds return to your account immediately.
Why was my withdrawal rejected?
Possible reasons include incomplete KYC, wagering requirements not met, withdrawal amount below minimum, or using a different payment method than deposit.
Is it safe to save my payment details on the site?
Yes, the site uses SSL encryption. However, you can also choose not to save details for extra peace of mind.
Do I need to verify my account before every withdrawal?
Only the first withdrawal requires full verification. Subsequent withdrawals are faster if your details remain unchanged.
What happens if I close my account with a pending withdrawal?
Contact support immediately. Usually the withdrawal will be processed, but you may need to reopen the account.
This guide covers everything you need to get your first payout from the casino without unnecessary delays. Follow each step, meet the requirements, and you will enjoy a hassle-free cashout experience every time.